The result of long-term relationships is better and better quality, and lower and lower costs. Votes: 16
Quality is pride of workmanship. Votes: 9
My mother was my biggest role model. She taught me to hate waste. We never wasted anything. Votes: 5
The most basic problem is that performance appraisals often don't accurately assess performance. Votes: 3
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas. Votes: 0
People don't like to make mistakes. Votes: 0
A goal without a method is nonsense. Votes: 0
A leader is a coach, not a judge. Votes: 0
A rule should suit the purpose. Votes: 0
A system can not understand itself. Votes: 0
It only takes a little innovation. Votes: 0
It's management's job to know. Votes: 0
Judging people does not help them. Votes: 0
Knowledge is the key. Votes: 0
Knowledge needs to be a verb. Votes: 0
Manage the cause, not the result. Votes: 0
Management is prediction. Votes: 0
Nobody goes to work to do a bad job. Votes: 0
People are entitled to joy in work. Votes: 0
Quality starts in the boardroom. Votes: 0
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation. Votes: 0
To copy is to invite disaster. Votes: 0
We are here for an education. Votes: 0
We are here to make another world. Votes: 0
We must satisfy our customers. Votes: 0
We must understand variation. Votes: 0
When we cooperate, everybody wins. Votes: 0
Without theory we can only copy. Votes: 0
You can expect what you inspect. Votes: 0
You do not install knowledge. Votes: 0