Effective Listening
"A good listener is not only popular everywhere, but after a
while he knavi,s something!' Wilson Mizner
Barriers to Effective Listening
we "knoW' what we are going to hear
we judge delivery (how they say it), not content (what they say)
we are seeking confirmation, not information
what's being said is getting in the way of what needs be said
Effective Listening Techniques
Encouraging
Pretending ignorance
Noting and reflecting emotions
Paraphrasing
Summahzing
1000uentu
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