an his words
e "Quality is everyone's responsibility."
"'Itis not enough to do your best. You .must know
what to dp, and then do your best."
• "If you can't describe what you are doing asapro-
cess, you don't know what you're doing."
• '11t is not necessary to change. survival is not man-
datory."
"Defects are not free. somebody makes them and
gets paid for making them."
q• "There is no substitute for knowledge."
'iHe who runs his company on visible figures alone
will soon have neither company nor visible figures
to work with,"
• "Thé job of management is not supervision, but
leadership."
palmiralopezfresno.com