Quality means doing it right when no one is looking.
There is one rule for the industrialist and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible.
A guy named Charlie Beacham was my first mentor at Ford. He taught me the importance of the dealers, and he rubbed my nose in the retail business.
There isn't a single player I would pay to watch. You can say Thierry Henry, he's a fabulous striker, with pace and power, but a great entertainer needs to have charisma, too. Does he have charisma? No.
Quality is never an accident. It is always the result of intelligent effort.