Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.
From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries.
You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line.
Are Your Customers saying WOW?
Peace cannot be kept by force; it can only be achieved by understanding.