When currying favor with Washington is seen as a much easier way to make money, businesses inevitably begin to compete with rivals in securing government largess, rather than in winning customers.
Power is winning the battle over who owns the customer: the brand or the retailer.
I think right now it's a battle for the mindshare of developers and for the mindshare of customers, and right now iPhone and Android are winning that battle.
Unions inherently create an 'us versus them' dynamic that makes winning against a company's management the top goal, not serving customers, innovating, or in the case of education, teaching kids.
Are Your Customers saying WOW?
Winning takes talent, to repeat takes character.