Being trustworthy requires: Doing the right thing. And doing things right. Votes: 9
Empathy is the ultimate form of customer insight. Votes: 6
Without a customer, you don't have a business - all you have is a hobby. Votes: 4
Customer will create most value for you at point he thinks you're creating most value for him. Votes: 3
New technologies make it possible for even the mass marketer to assume the role of a small proprietor, doing business again wit individuals, one at a time. Votes: 0