Although social media is a relatively new form of communication, it has become the primary way retailers and customers are interfacing.
For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.
Every improvement in communication makes the bore more terrible.
Frank Moore Colby
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.